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Frequently Asked Questions

How do I find the patient information guide or Instructions for Use for a specific product?

Select the Country, Language, Product Category and Product using the drop-down menus and click on Search.  The results show the Instructions for Use approved for the country and product selected.

Why is my country not listed? (Instructions for Use only)

The product may not be approved in the country selected and/or may not be approved for electronic Instructions for Use at this time.  The product will be provided with a paper Instructions for Use.  If you require a copy of the Instructions for Use, please contact Customer Service.

Why is the product not listed in my country? (Instructions for Use only)

The product may not be approved in the country selected and/or may not be approved for electronic Instructions for Use at this time.  The product will be provided with a paper Instructions for Use.  If you require a copy of the Instructions for Use, please contact Customer Service.

Can I use the patient information guide or Instructions for Use from another country?

No, patient information guides and Instructions for Use approved for each country must be used. 

How do I view an electronic patient information guide or Instructions for Use?

Click on the pdf image in the search results.  The file will display in your web browser.  The file can be saved, searched, or printed using Adobe Reader functionality.   A free pdf reader is available here via Adobe Systems.

Recommended web browsers are:

Chrome. Please visit Google to download.

Mozilla Firefox. Please visit Mozilla to download.

Internet Explorer (IE) 8.0-10.0. Please visit Microsoft to download.

Safari. Please visit Apple to download.

How do I view previous versions of a patient information guide or Instructions for Use?

For customers outside of the United States, the search results will display a feature to expand and show previous versions, document numbers, and published dates.

How do I know if the patient information guide or Instructions for Use have been revised?

Patient information guides or Instructions for Use documents may be revised from time to time, so please refer to this Web page for the most current version.

How will I be notified if the Instructions for Use have been revised for safety reasons?

Abbott has a formal process for determining when Field Safety Corrective Actions (FSCA) are necessary. Occasionally, an FSCA may include urgent revisions to prescribed instructions for use. In these cases, Abbott’s process requires the distribution of a Field Safety Notice to every Health Care Provider (HCP) that has received the affected product to inform them of the revised prescribed instructions for use. Field Safety Notices are generally distributed to HCP’s through local Abbott Quality and Commercial organizations.

How do I download an electronic patient information guide or Instructions for Use?

For the latest version, click on the pdf image in the search results.  The file will display in your web browser.  The file can be saved, searched, or printed using Adobe Reader functionality. A free pdf reader is available here via Adobe Systems.

How do I print the electronic patient information guide or Instructions for Use?

For the latest version, click on the pdf image in the search results.  The file will display in your web browser.  The file can be saved, searched, or printed using Adobe Reader functionality. A free pdf reader is available here via Adobe Systems.

Where can I find the definitions of label symbols?

Every patient information guide and Instruction for Use contains the label symbol definitions.

How do I request a paper copy of the patient information guide or Instructions for Use?

Contact customer service by phone, fax, or email at the Contact Us page.

How quickly will customers outside the United States receive a paper copy of the patient information guide or Instructions for Use?

Customers outside the United States will receive a printed patient information guide or Instructions for Use at no additional cost within 7 calendar days. 

In which languages are electronic patient information guides and Instructions for Use available?

Electronic patient information guides and Instructions for Use for European customers are available in English, German, French, Spanish, Italian, Portuguese, Swedish, Dutch, Danish, Greek, Polish, Hungarian, Czech, Turkish, Norwegian, Bulgarian, Romanian, Russian, Finnish, Slovakian, Estonian, Latvian, Lithuanian, Slovenian, Ukrainian, Croatian, Serbian, and Macedonian.

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